Terms of Service

1. Introduction

Welcome to AI Triage, a clinical decision support platform operated by Surgi Homecare ("we," "our," or "us"). These Terms of Service ("Terms") govern your use of our AI-powered clinical triage platform and related services.

By accessing or using AI Triage, you agree to be bound by these Terms. If you disagree with any part of these terms, then you may not access the service.

2. Service Description

AI Triage provides clinical decision support tools designed to assist healthcare professionals in patient assessment and triage decisions. Our platform includes:

• AI-powered clinical algorithms for patient assessment
• Clinical form processing and data extraction
• Evidence-based treatment recommendations
• Analytics and reporting tools
• Multi-user organization management

3. Medical Disclaimer

• All clinical decisions remain the responsibility of qualified healthcare professionals
• The platform provides recommendations based on algorithms and should be used as an aid, not a replacement for clinical expertise
• Healthcare professionals must validate all recommendations against their clinical judgment
• Emergency situations require immediate medical attention regardless of platform recommendations

4. User Eligibility

AI Triage is intended for use by qualified healthcare professionals and authorized healthcare organizations. Users must:

• Be licensed healthcare professionals or authorized representatives of healthcare organizations
• Have appropriate training and qualifications for clinical decision-making
• Comply with all applicable healthcare regulations and professional standards
• Maintain current professional licenses and certifications

5. Data Protection and Privacy

We are committed to protecting patient data and maintaining compliance with healthcare data protection regulations:

• All patient data is encrypted in transit and at rest
• We comply with GDPR, HIPAA, and other applicable data protection regulations
• Patient data remains under the control of the healthcare organization
• We maintain comprehensive audit trails for all data access and modifications
• Data retention policies comply with healthcare regulatory requirements

6. Subscription and Billing

AI Triage operates on a subscription basis with the following terms:

• Subscriptions are billed monthly or annually in advance
• Usage limits apply based on your subscription tier
• Billing is automatic unless cancelled before the next billing cycle
• Refunds are provided according to our refund policy
• Price changes will be communicated 30 days in advance

7. Acceptable Use

Users agree to use AI Triage responsibly and in accordance with professional standards:

• Use the platform only for legitimate clinical purposes
• Maintain the confidentiality of patient information
• Not attempt to reverse engineer or compromise platform security
• Report any security vulnerabilities or data breaches immediately
• Comply with all applicable laws and professional regulations

8. Limitation of Liability

To the maximum extent permitted by law:

• Surgi Homecare shall not be liable for any indirect, incidental, or consequential damages
• Our total liability shall not exceed the amount paid for the service in the preceding 12 months
• We do not warrant that the service will be uninterrupted or error-free
• Clinical decisions and patient outcomes remain the responsibility of healthcare professionals

9. Intellectual Property

The AI Triage platform, including all algorithms, software, and content, is the intellectual property of Surgi Homecare. Users are granted a limited license to use the platform for its intended clinical purposes.

10. Termination

Either party may terminate the service agreement with appropriate notice. Upon termination:

• Access to the platform will be discontinued
• Data export options will be provided for a limited time
• Outstanding fees remain due and payable
• Confidentiality obligations continue beyond termination

11. Contact Information

For questions about these Terms of Service, please contact:

12. Changes to Terms

We reserve the right to modify these Terms at any time. Changes will be communicated to users with appropriate notice. Continued use of the service after changes constitutes acceptance of the new Terms.